Shipping Information
Fast, secure, and reliable delivery of your precious jewellery
Standard Shipping
Free shipping on all orders above ₹999. Delivery within 4-7 business days across India. Orders are processed within 24 hours of confirmation.
- Track your order with real-time updates
- Email notifications at every stage
- Secure packaging for jewellery protection
Express Delivery
Get your jewellery in 2-3 business days with our premium express service. Available at ₹199 for orders below ₹999.
- Priority processing
- Dedicated customer support
- Same-day dispatch for orders before 2 PM
International Shipping
We ship worldwide with DHL Express. Delivery in 7-10 business days. Customs and import duties may apply based on destination country.
- Fully insured shipments
- Real-time international tracking
- Duty calculation at checkout
Shipping Timeline
Shipping Charges
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹999 | ₹99 | ₹199 |
| ₹999 - ₹4999 | FREE | ₹99 |
| Above ₹4999 | FREE | FREE |
Returns & Exchange Policy
Hassle-free returns and exchanges for your complete satisfaction
Easy Returns
30-day return policy from date of delivery. Items must be unused, in original condition with all tags and packaging intact.
- Initiate return within 30 days
- Free return shipping
- Refund processed in 5-7 business days
Simple Exchange
Exchange for different size or design within 30 days. Available for items in perfect condition with original packaging.
- Size/design exchange available
- One-time free exchange per order
- No exchange for customized items
Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned or exchanged once opened or used.
- Personalized/customized jewellery
- Earrings (for pierced ears)
- Items without original packaging
Return Process
Refund Methods
| Payment Method | Refund Timeline | Refund Method |
|---|---|---|
| Credit/Debit Card | 7-10 business days | Original payment method |
| UPI | 3-5 business days | Same UPI ID |
| Net Banking | 5-7 business days | Source bank account |
| COD | 5-7 business days | Bank transfer (provide details) |
💎 Important Notes:
- Return shipping is free for quality-related issues
- For size exchanges, we ship the new item once return is received
- Original shipping charges are non-refundable
- Gift cards are non-refundable but can be exchanged
Privacy Policy
Your privacy and data security are our top priorities
Our Commitment
At Tulsi Jewellers, we are committed to protecting your personal information and being transparent about how we collect, use, and protect your data. This policy outlines our practices regarding your personal information.
Information We Collect
Personal Information
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (securely processed)
- Communication preferences
Usage Information
- Browser type and device information
- IP address and location data
- Pages visited and time spent
- Purchase history and preferences
How We Use Your Information
Data Security
Encryption
All sensitive data is encrypted using SSL/TLS technology
Secure Payment
Payment information is processed through PCI-DSS compliant gateways
Limited Access
Only authorized personnel have access to your information
Your Rights
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request access to your personal data | Email privacy@tulsijewellers.com |
| Correction | Request correction of inaccurate data | Update in account settings or contact us |
| Deletion | Request deletion of your personal data | Submit deletion request via email |
| Opt-out | Opt-out of marketing communications | Unsubscribe link in emails or account settings |
📧 Contact Our Privacy Team
For any privacy-related concerns or questions:
Email: privacy@tulsijewellers.com
We respond within 48 hours to all privacy-related inquiries.